The Dstv Self Service (Ultimate Guide to Help You)

Do you know that DStv Self Service is a function that allows all DStv customers to manage their DSTV accounts without contacting the Call Center?

DSTV has continued to look for methods to please its valued consumers and give them convenient access to its services, which led to the introduction of DSTV self-service. Customers would no longer have to wait in a long line to be attended to by DSTV customer service employees. Here’s a list of things all customers can do with their service.

• Fix errors
• Get your payment info and make payments
• Make online credit card payments and set recurring monthly payments
• Reconnect once your payment has been made, and activate packages
• Rent BoxOffice movies
• Set up and manage your Holiday Home
• Update your profile and personal details, and much more.

How To Access DStv Self-Service

DSTV subscribers can access the self-service site in four ways. Customers can manage their DSTV account using any of these four simple self-service options.

1. My DSTV App: To begin utilizing this all-in-one app, DSTV subscribers must first download the MyDSTVApp from the app store. IOS users can get it via the Apple Store, while Android users can get it from the Google Play Store. Users can use this app to:

• • Check balance,
  • Make payment,
  • Change package,
  • Fix errors and
  • Rent box office movies.

2. DSTV Website: DSTV customers can use their mobile phones, laptops, tablets, desktop computers, and other smart devices to access the self-service platform by visiting the self-service website. To begin, go to www.selfservice.dstvafrica.com/en-ng/mydstv-sign-in, log in to your DSTV account, and keep current.

3. WhatsApp: It is the most recent DSTV self-service platform. It allows DSTV customers to interact with a chatbot customer support representative in real-time. Users can connect with the DSTV customer representative at any time of day by saving the DSTV WhatsApp number (+2349082368533) and using it on this platform.

4. USSD CODE: Making use of USSD, DSTV self-service is also accessible. Dial *288# on your mobile phone to access DSTV self-service through USSD, then choose the option you want to use by inputting the option’s corresponding number. You can examine the latest four transactions, move money between accounts, and reconnect packages using USSD whenever it’s convenient for you.

How To Create A DStv Self-Service Account

DSTV self-service accounts are generated as soon as you purchase and register your new DSTV. The information needed to create your new DSTV account will be used as your login credentials to access the various self-service platforms.

The details needed to create the self-service account are:

• Your last name
• Your country
• Phone number
• Your smartcard number

How To Login To The Self-Service Platform

For DSTV users who already have an account, here is the procedure on how to login the self-service dashboard:

1. Visit the DSTV website.
2. Click on “sign-in”.
3. On the sign-in page, fill in the required login information.
4. Then click on proceed.

What You Can Do On DStv WhatsApp Self-Service

With technology advancing on a daily basis and people becoming increasingly addicted to their phones, and WhatsApp being one of the most popular social media sites, DStv chose to embrace this platform and use it to provide better service to its consumers. In 2019, MultiChoice Africa launched the WhatsApp self-service platform for its consumers.

DSTV consumers may now use this self-service platform to rectify issues, subscribe for packages, rent box office movies, and upgrade their subscriptions on their own. Using WhatsApp self-service eliminates the need to visit any of the MultiChoice customer care centers or phone the customer care lines, while also ensuring a short response time.

This platform is accessible in Nigeria, and DSTV subscribers in that country can use WhatsApp to connect to it by adding the official DSTV self-service Nigerian number. The steps to add the DSTV self-service Nigeria WhatsApp number to your contacts are as follows:

1. Put on your preferred internet data.
2. Open your phone dialer app.
3. Dial out the number +2349082368533.
4. Click on add new contact.
5. Enter the name you wish to save the number in the contact name section.
6. Click on save.
7. Next, launch your WhatsApp.
8. Click on the message icon at the bottom right corner of your WhatsApp.
9. Stroll down to the contact you used in saving the DSTV WhatsApp line.
10. If you can’t find it, click on the 3 dots icon on the top right corner of the contact list and hit refresh.
11. Once refreshed, you will get to see the contact as saved by you.

How To Add The DSTV Self-Service Nigerian WhatsApp Number Directly From The DSTV Website

1. Open your browser and go visit the DSTV website.
2. Stroll down to the self-service section.
3. Click on the drop-down of the WhatsApp option.
4. Click on “Say Hello”.
5. It will immediately open your WhatsApp and start out an automatic conversation with the DStv bot.
6. The account will be added immediately.

Things You Can Do on the WhatsApp Self-Service

• Pay your account
• Check your balance
• Manage your holiday viewing
• Clear errors
• Reconnect your package
• Change your package
• Rent a movie
• Browse the TV guide

How to Check Your DStv Package on Self Service

For mobile app:

• Install the DSTV app if not already installed.
• Select Nigeria during setup.
• Sign in using your registered mobile number/username and smartcard number.
• Select my account.
• Details of your package and expiring date would be displayed.

Through the DStv website:

• Visit the DSTV website.
• Sign in using your registered mobile number/surname and smartcard number.
• Select my account.
• Your current package and its expiring date would be shown.

How To Reset Your DStv Through the Self Service Platform

Customers mostly discover that some channels are missing even after paying for their DSTV subscription after it has expired or when they make a subscription without their smartcards in the DSTV decoder. In such circumstances, consumers must reset their DSTV, which may be accomplished by following the simple instructions outlined below. The procedure is the same whether you use the DSTV app or the DSTV website.

• On the DSTV app or by visiting the DSTV website.
• Login to the portal by entering your surname/registered mobile number, smartcard number and select Nigeria as your country.
• When logged in, stroll down and select “fix errors”.
• Fill in your smartcard number in the box provided.
• If not already selected, select the “E16 error” option.
• Click on fix error
• The E16 error would be immediately resolved for your subscribed channels.

Common DStv Error Codes You Can Fix Using Your Self Service Account

It is usual to see various error codes appear on your TV screens. This normally restricts access to DSTV channels while the subscription is still active. Error codes E16, E19, E30, and E32 can be readily resolved without contacting Multichoice customer support. These easy actions may be useful in clearing them altogether.

• Go to www.DSTV.com
• Select the type of error code that you see on your T.V set,
• Enter your smart card / serial No, and solve the Captcha
• Click “Reset Device”

What is DStv Nigeria’s Customer Care Contacts, and Call Centre Numbers

DStv has its offices and call centers all across Nigeria. To get the contacts to the nearest call center around you, go to their website and click the contact us button to get more
information.

For customers in Nigeria (Lagos and Abuja), you can visit or call any of the following offices below.

DSTV Nigeria Lagos:

Plot 1381 Tiamiyu Savage Street; Victoria Island, Lagos State.
Multichoice Nigeria Center Number: 1 270 3232 or 080 3900 3788.
Lagos Office Fax: 01 270 3256.

DSTV Nigeria Abuja

Legion House, 3 Kaura Namoda Street Area 3 Garki, Abuja.
Multichoice Nigeria Center Number: 2347291/2.
Fax: 2347295.

Their toll-free numbers are: Etisalat – 09090630333, Airtel – 07080630333, MTN – 08149860333, GLO – 08113630333 or 080037882666328

Conclusion

DStv self-service is an online gateway that allows consumers to manage their accounts and access a variety of services without contacting customer care. The platform allows users to manage subscriptions, explore program schedules, handle technical issues, check balances, activate decoders, and access FAQs. This simple and easy-to-use website gives DStv subscribers control, allowing them to manage their accounts and service needs at their leisure.

Customers may take charge of their DStv experience thanks to a range of features offered through DStv self-service. Customers can successfully execute tasks without relying on customer service by providing subscribers with access to online tools for account administration, managing subscriptions, troubleshooting, and requesting support. Through the DStv website or mobile applications, users can effortlessly manage their DStv accounts and access the platform, giving them uninterrupted enjoyment.